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Frequently Asked Questions

I am not good at Motivating myself - will the Academy help me with that?

Yes it will.  The Academy will give you a structure to work within, and guidance along the way.   Not only that - it will give you inspiration and support - even more importantly - direction.   With all those things in place,  you will be well set to grow and develop as an artist.

I am a Beginner. Will I be out of my depth in the Academy?

Absolutely not!   The Academy caters for ALL levels of experience and welcomes artists who are both new to pastel and/or new to art.   You will learn everything you need to know to make a great start, and continue to develop and learn.   The learning process is different for everyone and you will need - as all artists do - to be patient with yourself and not expect everything to happen all at once.

You will also be in a very supportive environment - away from the public eye - but amongst like minded creative learners like you.

What if I don’t have Enough Time?

So many people are having to fit in their creative passions into a schedule, especially if learning means travelling to classes outside the home.     When learning online you can set you own schedule, and fit in what you can.    The real key to growth and learning of course is to do something every day; sketching, drawing, painting whatever.

Do I have to keep up with other people?

You cant get 'behind' in the Academy.  New training will be added regularly but the old training will remain in the Academy for you to return to whenever you want to.  So you can work to a schedule or completely at your own pace.

Can I upgrade after signing up?

Yes, you can upgrade at any time after signing up. When you log in, you will see a notice regarding your current package and instructions on how to upgrade.

Will you be adding New Content?

Yes on a regular basis - new content will be added as required and both in pre-recorded video format in the courses, and also in live training.   The Academy Resource Library will also be updated as often as necessary.

How do I pay my subscriptions?

You can pay using most credit cards with Stripe payment processor.    Or you can pay by Paypal.

Your payments and your card details are completely safe.   The Academy website is SSL certified and we do not store your card details - ( Paypal and Stripe do that).

You can also pay in most currencies - dependant on where you live.

Can I access Member content once I cancel my membership?

No.  Your membership entitles you to access all member areas for the duration of your membership.  If you cancel or do not renew your membership, then you will no longer be able to access the membership content.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. The goal has always been to create a happy, thriving community. If you are not thrilled with the Academy or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

If I have any other questions what do I do?

Simply email me at  heatherharmanartist@outlook.com  if you have any other questions or post your question in the Contact page.

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